These terms cover two things: your use of this website, and the basis on which we provide our services. Where we have signed a separate engagement letter or statement of work with you, that document takes precedence over anything here.
1. Who we are
Telo AI Ltd, registered in England and Wales, company number 14474051. Registered address: 90 Crowland Avenue, Hayes, London, UB3 4JR. Contact: info@teloai.co.
2. Using this website
You may use this site for lawful purposes connected with evaluating or purchasing our services. You may not attempt to gain unauthorised access to it, interfere with its operation, or scrape it at a volume that affects its availability.
We try to keep the site available and accurate but we do not guarantee it will be uninterrupted or error free, and we may change or withdraw content at any time.
3. Nothing here is advice
We are not a law firm and we do not provide legal advice. Anything on this site describing data protection law, the UK GDPR, the Data (Use and Access) Act 2025, the EU AI Act, guidance from the Information Commissioner's Office, or any other regulation is a general summary for information only. It is not a substitute for advice from a qualified solicitor on your own circumstances.
Regulatory positions summarised on this site are correct to the best of our knowledge at the date of publication. Rules, dates and guidance change, sometimes at short notice. We confirm the current position at the point of engagement, and we tell you when a question needs a lawyer rather than a consultant.
Our services are advisory and operational. We help organisations understand and improve how they govern their use of AI. We do not certify, warrant or guarantee that an organisation is compliant with any law, regulation or standard, and no output we produce should be presented as such.
4. The free Recruitment AI Risk Check
The AI Risk Check is offered free of charge and without obligation on either side. It consists of a call of approximately thirty minutes and a short written Risk Snapshot report.
- Its findings are based on what you tell us during a single conversation. It is a surface review, not a comprehensive assessment, and we may be working from incomplete information.
- The report is yours to keep and use internally. Please do not publish it, present it to third parties as an assurance of your position, or represent it as a certification.
- We may decline to provide an AI Risk Check, or discontinue one, at our discretion.
- We are under no obligation to propose paid work, and you are under no obligation to buy any.
5. Paid engagements
Prices shown on this site are indicative starting points, exclusive of VAT, and subject to a scope agreed in writing. The specific deliverables, timetable, fees and payment terms for your engagement are set out in an engagement letter or statement of work.
Unless agreed otherwise:
- Fees are fixed for the agreed scope. Work outside that scope is quoted separately before it begins.
- Invoices are payable within 14 days.
- We may charge statutory interest on late payment under the Late Payment of Commercial Debts (Interest) Act 1998.
- Travel and accommodation for on-site delivery outside Greater London, including international travel, are charged at cost and agreed in advance.
- Either party may end an engagement on 14 days' written notice. You pay for work properly performed up to that point.
6. What we need from you
The quality of our work depends on the accuracy of what we are told. You agree to give us reasonable access to the people, systems and documents we need, and to answer honestly rather than as the policy says. We are not responsible for findings that are wrong because material information was withheld or misstated.
7. Delivery partners
We are a people-first consultancy. Technical build work is delivered by approved delivery partners. We tell you when a partner will be involved in your engagement, and we remain your point of contact and responsible for the engagement as a whole.
8. Confidentiality
We treat information you share with us in the course of an engagement as confidential and use it only for that engagement. We expect the same of you in respect of our methods, templates and reports. This does not apply to information that is public, already known, or required to be disclosed by law.
We do not name clients or describe their circumstances publicly without written permission.
9. Intellectual property
We own the frameworks, templates, methods and know-how we bring to an engagement, and we retain them. On payment in full, you receive a perpetual, non-exclusive licence to use the deliverables we produce for you inside your own organisation, including sharing them with your clients and advisers where the deliverable is intended for that purpose.
The content, design and code of this website belong to Telo AI Ltd.
10. Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.
Subject to that, and because our services are advisory:
- We are not liable for indirect or consequential loss, loss of profit, loss of business, loss of contract or loss of anticipated savings.
- We are not liable for regulatory fines, penalties or enforcement action taken against you.
- Our total liability in connection with an engagement is limited to the fees you have paid us for that engagement.
- For the free AI Risk Check, where no fee is paid, our liability is limited to the maximum extent permitted by law.
These limits are reflected in our pricing. If you need a different allocation of risk, tell us before we start and we will discuss it.
11. Data protection
How we handle personal data is set out in our Privacy Policy. Where we process personal data on your behalf during an engagement, we do so under a separate written data processing agreement.
12. Marketing communications
We send business-to-business marketing to organisations we believe our services are relevant to. You can tell us to stop at any time, by any means, and we will. See section 6 of the Privacy Policy.
13. Changes to these terms
We may update these terms. The version published here at the time you engage us is the one that applies to that engagement.
14. Governing law
These terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. This applies wherever in the world you are based, unless we have agreed otherwise in writing in an engagement letter.
15. Contact
Questions about these terms: info@teloai.co.